Exchange Policy

🔁 Exchange Policy – Costumes.com

At Costumes.com, your satisfaction is important to us. While we do not offer refunds, we do allow exchanges under specific conditions to ensure a smooth and fair experience.

Please read our exchange policy carefully before placing your order.

🛍️ What Can Be Exchanged?

We accept exchanges only if:

  • You received the wrong item

  • The item is defective, damaged, or incomplete

  • The size received does not match what you ordered

🚫 What Cannot Be Exchanged?

The following items are not eligible for exchange:

  • Costumes that have been used, washed, or damaged by the customer

  • Customized or made-to-order costumes

  • Accessories such as masks, wigs, hats, makeup, etc. (due to hygiene reasons)

  • Items requested for exchange after 3 days of delivery

📦 Exchange Conditions

To be eligible for an exchange:

  • The item must be unused, in its original condition, with tags and packaging intact

  • You must make the exchange request within 3 days of receiving your order

  • You must provide clear photos showing the issue (wrong item, size, or defect)

  • The customer will bear return shipping charges, unless the mistake was from our end

📲 How to Request an Exchange

Contact us via:

  • 📱 WhatsApp: +9232 8296 5695

  • 📧 Email: info.kakacostumeservices@gmail.com

Please include:

  • Your Order Number

  • A brief description of the issue

  • Clear photos of the item

Once approved, we will provide you with our return address. After we receive and inspect the item, we will send you the correct replacement.

⚠️ Important Notes

  • We do not offer refunds under any circumstances

  • Exchanges are not allowed for sale, discounted, or clearance items

  • We reserve the right to reject any exchange request that does not meet our policy criteria

🤝 We're Here to Help

Our customer service team is available Monday to Saturday, from 10 AM to 6 PM.

📱 WhatsApp:+9232 8296 5695
📧 Email: info.kakacostumeservices@gmail.com